The Weir Group PLC

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Product Sales Support Representative
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Company Profile

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.


As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.


Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.


Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.


We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.


Business Need / Purpose of Role

The role will involve a range of functions:


The Aftermarket Product Support Sales Representative’s aim is to provide support for Internal and

External customers, specifically for the Comminution product range (Crushers, screens, washing equipment). This person requires a deep understanding of relevant equipment in order to provide support through the life of this equipment. This person will also be required to carry out machine commissioning and operator training on an ‘as required’ basis in all WME ENAR regions. They will also manage a quota of sales related to the comminution aftermarket portfolio and range of equipment. You should be confident about tackling technical issues in the field and be equally comfortable dealing with other parts of the customer’s organisation, such as logistics department, finance, HSE for example.

Typically this will suit someone from a technical background who wants to expand their career and progress their career development.

There will be a lot of travel involved as the role will be predominantly field based around the ENAR region (Europe & North Africa).


This role offers a unique opportunity to become a key member of a successful, dynamic and goal oriented truly international team with the potential to contribute substantially to the growth and expansion of the current territory and customer base by utilising their own unique skill set.



Objectives & Measurement - Key Responsibilities



    • Commission the range of comminution equipment offered by WME
    • Fault find mechanical & hydraulic issues and rectify the fault
    • Must be able to use workshop manuals and parts books to obtain information
    • Maintain paperwork in line with position
    • Carry out machine training for customer operators
    • Ability to examine OEM equipment and exploit sales opportunities for AM to their conclusion, including consignment stock, critical spares, routine service parts
    • Understand the order specification and ensure the machine meets order spec
    • Recognise visual issues such as paint quality and rectify issues
    • be entrepreneurial with strong communications skills; be able to recognise sales opportunities
    • must understand the customers’ needs and exceed their expectations
    • be fluent in English
    • PC literate with Word, Excel, PowerPoint, Outlook & SAP (preferred)
    • Demonstrate an ability to fault find and rectify issues with equipment
    • be ready to work in an international team, this would include internal customers (WME Sales Offices, Distributors & External Customers)
  • preferably have knowledge of the minerals processing comminution technology (crushing & screening) used in Sand & Aggregates & mining industries

Job Knowledge / Education and Qualifications

Minimum – Trade recognised qualification in heavy equipment

English, PC literate,

Preferably college trained

Core Competencies



Demonstrate previous service engineer experience (min 4 years), preferably within an engineered heavy plant environment. Will suit someone who has worked with major equipment OEM’s, (original equipment manufacturer). Our main equipment base is rock crushers, screens & washing equipment; so rock crushing and processing equipment experience is essential.  Previous experience of dealing with time critical order processes would be a major advantage.

Fault finding and machine preparation is essential.




  • Role requires an excellent knowledge of workshop environments.
  • Role requires experience with machine preparation for shipment to customers
  • Role requires somebody who can recognise issues and offer solutions.
  • Role requires somebody who also scores strongly on analytical activities as much of task involves planning & prioritising.