The Weir Group PLC

  • 2018-19702

    Posted Date 2 weeks ago(10/8/2018 9:03 AM)
    3rd line IT Support Technician
    Job Location
    Shift Schedule
    Manages Others
  • Business Need / Purpose of Role


    Weir Minerals is a global leader in the provision of mill circuit technology and services, as well as the market leader in slurry handling equipment and associated aftermarket support for abrasive high wear applications. Its differentiated technology is used in mining, oil & gas and general industrial markets around the world.


    The Weir Minerals Europe Operating Company supports customers across Europe, North Africa, Turkey and Central Asia with 2 manufacturing plants based in the UK.


    The IT department at Weir Minerals Europe (located in Todmorden, West Yorkshire) is responsible for the delivery of IT Infrastructure and the planning, coordination, and control of information resources throughout Europe. This includes offices in Holland, Germany, Italy, Poland, Ukraine, Czech Republic, Finland, Sweden, Kazakhstan, Morocco, Turkey, Spain, Hungary, Romania and France. There are currently circa 440 users in the UK and a further 200 users in Europe.


     Job Description:

    As a 3rd Line Support Technician you will be reporting directly to the Infrastructure Manager. In this hands-on role you will be part of a small IT team providing mostly 3rd line technical support to our end users. This will involve liaising with customers face to face, on the telephone or via email. You will help to deliver robust IT systems and solutions to support the effective operation of the business. The successful candidate must have good customer relations skills as well as being technically competent in the areas outlined below:

    Objectives & Measurement - Key Responsibilities

      • To proactively develop, support and strategically manage the IT Infrastructure environment (21 sites) including networks (LAN/WAN), servers, desktops /laptops, tablets, mail systems, operating systems, mobile and fixed telephony.
      • Assist with the day to day operations of the Infrastructure team including measuring downtime, reporting service levels, defining and tracking operational metrics and providing status to management.
      • Responsible for network security across all sites.
      • Assist with the implementation of new technology solutions and upgrades as appropriate i.e. new helpdesk solution (SCSM), implement new security solution (Trend Micro), replace old PABX telephony system with a VoIP solution etc.
      • Ensure service delivery to our customers meets or exceeds expectations by enhancing systems, processes or procedures.
      • Establish on-going communication with our customers to ensure that expectations are being met and to identify any new business requirements.
      • Help the Infrastructure Manager to deliver ITIL service management principles and embed these into the organisation.
      • Ensure the business is compliant with all aspects of Group and Division IT Policy.
      • Evaluate the integrity of the IT Continuity Plans by carrying out annual Disaster Recovery tests.
      • 2nd and 3rd line desktop /laptop support.
      • 2nd and 3rd line MS Outlook support.
      • Support Hyper-V and VMWare virtualisation technologies.
      • Support Citrix VDI technologies.
      • Specification and procurement of IT equipment.
      • Help to prepare Capital Expenditure requests, with business justification, for any IT capital expenditure.
    • Provide Helpdesk cover and any other duties deemed necessary, in order to maintain the smooth running of the IS Department.
    • Collaborate with our sister companies across the Region.
    • Work with the Infrastructure Manager and the business to identify any areas that could benefit from the introduction of new technology.



    Job Knowledge / Education and Qualifications


    Degree or equivalent in a computer related subject. Foundation/Intermediate level ITIL qualifications are preferred. Certifications in Microsoft/Cisco/virtualisation technologies are a requirement.


    Mandatory skills:


    Candidates must have at least 10 years of IT experience supporting end users. They should also have knowledge in the following areas:


    • Must have strong hands-on technical knowledge of core Microsoft technologies.
    • Windows 2008/Active Directory.
    • Windows 2008 Server - Group Policy.
    • TCP/IP, DNS, WINS and DHCP.
    • All current Microsoft operating systems including Windows 10.
    • Microsoft SQL Server.
    • Microsoft System Centre Service Management (SCSM).
    • Windows Deployment Services or similar imaging technologies.
    • Microsoft Hyper-V and VMWare virtualisation technologies.
    • Hardware support, configuration and maintenance - servers (IBM/HP/Dell), SAN (IBM/Dell), switches/ Security Appliances (Cisco), WAN accelerators (Blue Coat), desktops/laptops (Dell/Lenovo), tablets (iPad, Microsoft) etc.
    • Remote Access support, including Citrix SSL VPN.
    • Software Support – Microsoft Collaboration Suite (Office 365, Skype, SharePoint, One Drive), Lotus Notes, Citrix etc.
    • Citrix Xen technologies.
    • Good understanding of cloud based technologies such as Microsoft Azure and Office 365.


    Core Competencies

    Knowledge in the following areas would also be a distinct advantage:


    • Lotus Notes Administration/Development.
    • SharePoint Development (to replace Lotus Notes Databases)
    • Backup Software – Tivoli Storage Manager.
    • RSA SecurID Administration.
    • Antivirus and Firewall – Trend Micro.
    • Scripting Support – Power Shell.
    • CAD software support – Siemens NX & Team Centre.
    • Mobile technologies.
    • Telecoms support – VoIP.

    Regional Specific Job Information (if applicable)

    Additional Information:


    Will be expected to travel to Europe from time to time and provide support in a factory environment. As we are a 24x7 operation, the successful candidate may be required to be on call outside normal business hours and to work out of hours if the need arises.


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