Weir Minerals is a global leader in the provision of mill circuit technology and services, as well as the market leader in slurry handling equipment and associated aftermarket support for abrasive high wear applications. Its differentiated technology is used in mining, oil & gas and general industrial markets around the world.
The Weir Minerals Europe Operating Company supports customers across Europe, North Africa, Turkey and Central Asia with 2 manufacturing plants based in the UK.
The IT department at Weir Minerals Europe (located in Todmorden, West Yorkshire) is responsible for the delivery of IT Infrastructure and the planning, coordination, and control of information resources throughout Europe. This includes offices in Holland, Germany, Italy, Poland, Ukraine, Czech Republic, Finland, Sweden, Kazakhstan, Morocco, Turkey, Spain, Hungary, Romania and France. There are currently circa 440 users in the UK and a further 200 users in Europe.
As a Notes Admin and 3rd Line Support Technician you will be reporting directly to the Infrastructure Manager. In this hands-on role you will be part of a small IT team providing mostly 3rd line technical support to our end users. This will involve liaising with customers face to face, on the telephone or via email. You will help to deliver robust IT systems and solutions to support the effective operation of the business. The successful candidate must have good customer relations skills as well as being technically competent in the areas outlined below:
Degree or equivalent in a computer related subject. Foundation/Intermediate level ITIL qualifications are preferred. Certifications in Lotus Notes/Microsoft technologies are a requirement.
Candidates must have at least 10 years of IT experience supporting end users. They should also have knowledge in the following areas:
Knowledge in the following areas would also be a distinct advantage:
Will be expected to travel to Europe from time to time and provide support in a factory environment. As we are a 24x7 operation, the successful candidate may be required to be on call outside normal business hours and to work out of hours if the need arises.
Should be outgoing, confident and comfortable communicating with management and users alike, being diplomatic and customer focused.