Weir Minerals is a global leader in the provision of mill circuit technology and services, as well as the market leader in slurry handling equipment and associated aftermarket support for abrasive high wear applications. Its differentiated technology is used in mining, oil & gas and general industrial markets around the world.
The Weir Minerals Europe Operating Company supports customers across Europe, North Africa, Turkey and Central Asia with 2 manufacturing plants based in the UK.
The IT department at Weir Minerals Europe (located in Todmorden, West Yorkshire) is responsible for the delivery of IT Infrastructure and the planning, coordination, and control of information resources throughout Europe. This includes offices in Holland, Germany, Italy, Poland, Ukraine, Czech Republic, Finland, Sweden, Kazakhstan, Morocco, Turkey, Spain, Hungary, Romania and France. There are currently circa 440 users in the UK and a further 200 users in Europe.
As the Service Desk Team Leader, you will be responsible for business as usual activities heading up a team of 2nd Line support technicians with a varied skill set. You will be part of a team that will support IT users across many locations remotely as well as at the Todmorden site. You will be required to prioritise incidents effectively, quickly resolving them or escalating to the correct teams. Call management and ownership are vital to the success of the business and the right candidate will be able to demonstrate their skills in this area.
You will support the implementation of projects at a site, country / region, operating company, divisional and group level meaning you will require excellent organisational skills and the ability to communicate with many different peoples from different backgrounds and cultures to effectively train, assist and improve their interactions with IT Systems.
The ability to develop and improve on existing policies, processes and procedures will be vital and you will need to communicate and manage their implementation to the business both within IT and to the wider user base.
Responsibilities and duties will include the following:
Person Specification / Skills
Should be outgoing, confident and comfortable communicating with management and users alike, being diplomatic and customer focused.
Degree or equivalent in a computer related subject. Foundation/Intermediate level ITIL qualifications are preferred. Certifications in Microsoft technologies are a requirement.
Candidates must have at least 8 years of IT experience supporting end users. They should also have knowledge in the following areas:
Knowledge in the following areas would also be a distinct advantage:
Will be expected to travel to Europe from time to time and provide support in a factory environment. As we are a 24x7 operation, the successful candidate may be required to be on call outside normal business hours and to work out of hours if the need arises.