Weir Minerals is a global leader in the provision of mill circuit technology and services, as well as the market leader in slurry handling equipment and associated aftermarket support for abrasive high wear applications. Its differentiated technology is used in mining, oil & gas and general industrial markets around the world.
The Weir Minerals Europe Operating Company supports customers across Europe, North Africa, Turkey and Central Asia with 2 manufacturing plants based in the UK.
The IT department at Weir Minerals Europe (located in Todmorden, West Yorkshire) is responsible for the delivery of IT Infrastructure and the planning, coordination, and control of information resources throughout Europe. This includes offices in Holland, Germany, Italy, Poland, Ukraine, Czech Republic, Finland, Sweden, Kazakhstan, Morocco, Turkey, Spain, Hungary, Romania and France. There are currently circa 440 users in the UK and a further 200 users in Europe.
As a member of the Infrastructure team you will be responsible for the services and resources provided by IT and the connectivity to them by clients and customers ensuring maximum availability and minimum impact to the business. You will own projects to improve features and reliability according to the needs of the business.
You will provide 3rd line support activities for ongoing problems assisting the 2nd line team in resolving incidents and assisting with requests from the business. Your focus will be to provide processes and procedures that enable the 2nd line team to effectively and quickly react to common business requirements while adhering to IT policies.
This role will own the Citrix environment VDI environment on site and in the cloud for the European region. You will be required to work collaboratively with colleagues across the Operating companies and Divisions within Weir Group getting involved with projects at every level in the organisation and leading IT best practice from Weir Minerals Europe.
Responsibilities and duties will include the following:
Person Specification / Skills
Should be outgoing, confident and comfortable communicating with management and users alike, being diplomatic and customer focused.
Degree or equivalent in a computer related subject. Foundation/Intermediate level ITIL qualifications are preferred. Certifications in Microsoft/Cisco/virtualisation technologies are a requirement.
Candidates must have at least 10 years of IT experience supporting end users. They should also have knowledge in the following areas:
Knowledge in the following areas would also be a distinct advantage:
Will be expected to travel to Europe from time to time and provide support in a factory environment. As we are a 24x7 operation, the successful candidate may be required to be on call outside normal business hours and to work out of hours if the need arises.