The Weir Group PLC

  • 2018-20077

    Posted Date 2 weeks ago(11/27/2018 11:41 AM)
    Citrix Infrastructure Technician
    Job Location
    Shift Schedule
    Manages Others
  • Business Need / Purpose of Role


    Weir Minerals is a global leader in the provision of mill circuit technology and services, as well as the market leader in slurry handling equipment and associated aftermarket support for abrasive high wear applications. Its differentiated technology is used in mining, oil & gas and general industrial markets around the world.


    The Weir Minerals Europe Operating Company supports customers across Europe, North Africa, Turkey and Central Asia with 2 manufacturing plants based in the UK.


    The IT department at Weir Minerals Europe (located in Todmorden, West Yorkshire) is responsible for the delivery of IT Infrastructure and the planning, coordination, and control of information resources throughout Europe. This includes offices in Holland, Germany, Italy, Poland, Ukraine, Czech Republic, Finland, Sweden, Kazakhstan, Morocco, Turkey, Spain, Hungary, Romania and France. There are currently circa 440 users in the UK and a further 200 users in Europe.


    As a member of the Infrastructure team you will be responsible for the services and resources provided by IT and the connectivity to them by clients and customers ensuring maximum availability and minimum impact to the business. You will own projects to improve features and reliability according to the needs of the business.


    You will provide 3rd line support activities for ongoing problems assisting the 2nd line team in resolving incidents and assisting with requests from the business. Your focus will be to provide processes and procedures that enable the 2nd line team to effectively and quickly react to common business requirements while adhering to IT policies.

    Objectives & Measurement - Key Responsibilities

    This role will own the Citrix environment VDI environment on site and in the cloud for the European region. You will be required to work collaboratively with colleagues across the Operating companies and Divisions within Weir Group getting involved with projects at every level in the organisation and leading IT best practice from Weir Minerals Europe.


    Although this list is not exhaustive, responsibilities and duties will include the following:

    • Assist with the day to day operations of the Infrastructure team including measuring downtime, reporting service levels, defining and tracking operational metrics and providing status to management
    • Actively monitor system performance to proactively identify issues before they impact business functions
    • Develop disaster recovery and system availability across the business
    • Manage projects allocated taking responsibility for planning, implementation, reporting and handover activities
    • Responsible for security across all systems
    • Ensure service delivery to our customers meets or exceeds expectations by enhancing systems, processes or procedures
    • Ensure the business is compliant with all aspects of Group and Division IT Policy
    • Manage and support Factory services and systems including the development of process and policies to improve system availability and project implementation
    • Manage server infrastructure and support the development of processes and policies to improve system availability and project implementation
    • Support 2nd line team with service and incident request resolution
    • Manage Citrix infrastructure and improve resilience
    • Cross train 3rd line team to ensure full coverage to support all systems


    • Facilitate migration of local Citrix resources to azure
    • Support the global Citrix VDI project and ongoing requirements for the platform

    Job Knowledge / Education and Qualifications

    Person Specification / Skills

    Should be outgoing, confident and comfortable communicating with management and users alike, being diplomatic and customer focused.


    • Ability to learn quickly and adapt to new technologies
    • Strong Team player with flexible approach
    • Ability to plan your own workload
    • Confidence and ability to work on your own initiative
    • Pro-active approach to problem-solving
    • Experience managing Process / Policy / Procedure and writing documentation for varied technical experience
    • Experience working in an enterprise environment with the required change management strategies
    • Ability to act as a subject matter expert and provide guidance on strategic topics
    • Document and enforce rigid technical standards and cross-train team members to ensure long term sustainability
    • Key stakeholder management – to include working with senior management and regular reporting
    • High levels of interpersonal and communication skills
    • Experience working in a high-pressure environment with a high-volume workload
    • Extremely customer focused.


    Degree or equivalent in a computer related subject. Foundation/Intermediate level ITIL qualifications are preferred. Certifications in Microsoft/Cisco/virtualisation technologies are a requirement.


    • Citrix Certified Expert
    • Microsoft Certified Professional

    Core Competencies

    Experience Skills


    Candidates must have at least 10 years of IT experience supporting end users. They should also have knowledge in the following areas:



    • Windows Server OS
    • Windows Client OS
    • Backup management (Tivoli Storage Manager, Comm vault)
    • Citrix Netscaler
    • Citrix technologies - XenApp, XenDesktop, Storefront, XenServer
    • Office 365
    • Azure Server Management
    • Active Directory (and AD Federation Services)
    • Client Hardware - Dell and Lenovo PC, Laptop
    • System Centre Config Management (SCCM)

    Regional Specific Job Information (if applicable)

    Knowledge in the following areas would also be a distinct advantage:


    • Monitoring software such as SCOM and Solarwinds
    • Sharepoint Online
    • System Centre Service Management (SCSM)
    • Exchange Online
    • Trend antivirus and iWSaaS



    • Project Management methodologies Prince 2, Agile
    • Service management including ITIL


    Additional Information:

    Will be expected to travel to Europe from time to time and provide support in a factory environment. As we are a 24x7 operation, the successful candidate may be required to be on call outside normal business hours and to work out of hours if the need arises.



    Salary & Benefits

    • 25 days holiday plus Bank Holiday
    • Employee Benefits Scheme
    • Pension Scheme
    • Free parking onsite
    • Salary £55,000







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