The Weir Group PLC

  • 2019-20354

    Posted Date 1 week ago(1/7/2019 2:28 PM)
    Title
    Server Infrastructure Technician
    Job Location
    UK-Todmorden
    Shift Schedule
    Day
    Manages Others
    No
  • Company Profile

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

     

    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.

     

    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.

     

     

     

     

     

    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.

     

    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

    Business Need / Purpose of Role

    The IT department at Weir Minerals Europe (located in Todmorden, West Yorkshire) is responsible for the delivery of IT Infrastructure and the planning, coordination, and control of information resources throughout Europe. This includes offices in Holland, Germany, Italy, Poland, Ukraine, Czech Republic, Finland, Sweden, Kazakhstan, Morocco, Turkey, Spain, Hungary, Romania and France. There are currently circa 440 users in the UK and a further 200 users in Europe.

     

    As a member of the Infrastructure team you will be responsible for the services and resources provided by IT and the connectivity to them by clients and customers ensuring maximum availability and minimum impact to the business. You will own projects to improve features and reliability according to the needs of the business.

     

    You will provide 3rd line support activities for ongoing problems assisting the 2nd line team in resolving incidents and assisting with requests from the business. Your focus will be to provide processes and procedures that enable the 2nd line team to effectively and quickly react to common business requirements while adhering to IT policies.

    Objectives & Measurement - Key Responsibilities

    • Assist with the day to day operations of the Infrastructure team including measuring downtime, reporting service levels, defining and tracking operational metrics and providing status to management
    • Actively monitor system performance to proactively identify issues before they impact business functions
    • Develop disaster recovery and system availability across the business
    • Manage projects allocated taking responsibility for planning, implementation, reporting and handover activities
    • Responsible for security across all systems
    • Ensure service delivery to our customers meets or exceeds expectations by enhancing systems, processes or procedures
    • Ensure the business is compliant with all aspects of Group and Division IT Policy
    • Manage server infrastructure and support the development of processes and policies to improve system availability and project implementation
    • Manage network infrastructure and support the development of processes and policies to improve system availability and project implementation
    • Support 2nd line team with service and incident request resolution
    • Manage Server infrastructure and improve resilience
    • Cross train 3rd line team to ensure full coverage to support all systems

     

    • Plan and migrate systems and services to private and public cloud
    • Build system availability and redundancy into core business systems

    Job Knowledge / Education and Qualifications

    Person Specification / Skills

     

     

    • Pro-active approach to problem-solving
    • Technical documentation generation
    • Experience working in an enterprise environment with the required change management strategies
    • Ability to act as a subject matter expert and provide guidance on strategic topics
    • Document management/data controls
    • Key stakeholder management – to include working with senior management and regular reporting
    • High levels of interpersonal and communication skills
    • Requirement management
    • strong customer focused.

    Core Competencies

    Qualifications:

     

     

     

    • ITIL Foundation
    • MCSA Server 2012 or later
    • MCSE (Desirable)
    • CCNA (Desirable)

    Mandatory Skills

    Candidates must have experience supporting end users.They should have knowledge in the following areas.

     

    Technologies

    • Windows Server OS
    • Monitoring software such as SCOM and Solarwinds
    • Backup management (Tivoli Storage Manager, Comm vault)
    • LAN - Cisco switches
    • System Centre Config Management (SCCM)
    • Azure Server Management/Deployments
    • VMWare ESXi
    • Microsoft Hyper-V
    • Citrix XenServer
    • Active Directory (and AD Federation Services)
    • Server and Storage Management (Dell)
    • Backup Hardware (Dell)

     

    Knowledge in the following areas would also be a distinct advantage:

    Technologies

    • Sharepoint Online
    • System Centre Service Management (SCSM)
    • Firewall - Cisco ASA
    • WAN - Cisco Router and iWAN
    • Communication cabling
    • Lotus Domino Server
    • Citrix technologies - XenApp, XenDesktop, Storefront
    • Exchange Online
    • Trend antivirus and iWSaaS
    • Windows Defender AV Enterprise

     

    Frameworks

    • Project Management methodologies Prince 2, Agile
    • Service management including ITIL

     

    Additional Information:

    Will be expected to travel to Europe from time to time and provide support in a factory environment. As we are a 24x7 operation, the successful candidate may be required to be on call outside normal business hours and to work out of hours if the need arises.

    Regional Specific Job Information (if applicable)

    Salary & Benefits

    • 25 days holiday plus Bank Holiday
    • Employee Benefits Scheme
    • Pension Scheme
    • Free parking onsite
    • Competive salary

     

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